Effective Date: 15 February 2021

MyID Renewal and Cencellation Terms

Your subscription to the Services (as defined in the MyID Terms and Conditions) and purchase of MyID Plus Service is subject to these Renewal and Cancellation Terms. Capitalized terms used in these Renewal and Cancellation Terms if not defined here are as defined in the Terms and Conditions.


There are various payment and subscription options available for using the Services. These options can be found in the individual Services and may change from time to time. Once you register for a free trial or your initial payment is processed, your subscription has begun, and you can immediately access the relevant Service

1. Automatic Renewals and Subscriptions

Unless otherwise noted in the terms of your offer, subscriptions automatically renew. This means that once you sign up for a free trial or become a subscribing member, your subscription will automatically renew based on the subscription program you chose (e.g. annually, monthly, etc.). You will be charged the rate stated at the time of purchase (plus applicable taxes, such as value added tax when the stated rate doesn’t include VAT) at the beginning of each billing term of your subscription via the billing method you have provided to us. Please ensure that your billing information is correct to prevent your subscription from lapsing.

Prices and terms for subscriptions may change at any time. The price and terms in place when you made your initial purchase or when your subscription last renewed will stay in effect for the duration of that subscription period, but new prices and terms may apply to renewals or new subscriptions. MyID will give you reasonable notice of any change in price or terms before they go into effect. If you do not want to renew your subscription under these new prices or terms, you may cancel your subscription as described below.

2. Subscription Cancellations and Refunds

You may cancel your MyID Plus subscription by logging into your MyID Account page and going to account settings or by contacting us by phone or email. Learn more about how to cancel your MyID subscription here. All refunds will be credited to the billing method associated with your account.

Unless otherwise stated in the terms of your subscription, the following terms will apply:

Free Trials: Some of the Services allow you to register for a free trial so you can try the Services before starting a paid subscription. If you register for a free trial, you may cancel at any time prior to two days before the end of the free trial period and incur no charge. If you do not cancel by that time, your paid subscription will start once your free trial period ends.

Monthly Subscriptions: Subscriptions billed on a monthly basis may be canceled at any time prior to two business days before your renewal date but are not eligible for a refund. If you cancel your monthly subscription, you will retain access to your Services for the remainder of that month. If you do not cancel your subscription prior to two days before your renewal date, we will renew your subscription for one more month.

Subscriptions Longer than a Month, Billed Annually: Subscriptions longer than one month that are billed upfront may be canceled during the first 30 days for a full refund. If this subscription begins with a free trial, the 30 day period begins after the free trial ends. If you cancel this type of subscription after the first 30 days, you will not receive a refund, but you will retain access to the relevant Services for the remainder of your subscription period, after which your subscription will be canceled. If you do not cancel your subscription within your subscription period, we will renew your subscription for an additional term equivalent in length to your current subscription. Refunds are not based on account usage.

Gift Memberships: Gift memberships may be canceled by the purchaser for a full refund before the earlier of (a) 30 days after the date the gift is purchased and (b) the gift start date selected by the purchaser. No refunds are available after the gift start date.

Taxes and Fees: You will be responsible for all taxes and fees charged by other companies such as shipping, mobile carrier fees, data plan charges, overdraft fees, credit card fees, and foreign transaction fees.

3. Refund Eligibility

MyID Plus Service. purchases are eligible for a refund if there is an error in signing up for services. It is not necessary to return the MyID connected bracelet, if it was provided as part of the MyID Plus Service.

Refund Process. To request a refund of your Plus Service, please contact Member Services at info@getmyid.com or call 1-888-500-9720. MyID does not refund shipping and processing charges or any applicable taxes paid on the non-refundable portion for MyID Plus Services purchased in the United States. All refunds will be credited to the billing method associated with your account.

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